Delivery & Returns Policy
Effective Date: 1st January 2024
Last Updated: 30th October 2024
At Bespoke Aesthetics, we are committed to providing high-quality skincare & beauty products. Please review the following policy, which outlines the terms for delivery and returns of physical products purchased through our website.
1. Delivery of Physical Products
Upon successful completion of your purchase, your skincare products will be prepared and shipped. Please note the following key details:
Processing Time: Orders are typically processed within 1-3 business days after payment is received. During peak times or promotional periods, processing may take longer.
Delivery Method: Products will be shipped via a trusted courier or postal service. Tracking information will be provided where available.
Delivery Times: Delivery times may vary depending on your location. Standard UK shipping typically takes 3-5 business days, while international shipping may take 7-14 business days.
Shipping Costs: Shipping costs will be calculated at checkout and displayed before completing your purchase.
Please ensure your shipping address is entered correctly at checkout. Bespoke Aesthetics is not responsible for delays or delivery failures due to incorrect or incomplete address information.
2. Non-Delivery of Products
If you do not receive your order within the expected delivery timeframe, please take the following steps:
Check the tracking information provided in your confirmation email.
Confirm that your shipping address was entered correctly during checkout.
Contact us at bespokeaesthetics@outlook.com with your order number and details.
We will investigate the issue and ensure your order is delivered promptly.
3. Returns and Refunds Policy
We want you to love your purchase, but if you are unsatisfied, please review our return and refund policy:
Eligibility for Returns:
Products must be returned in their original, unopened, and unused condition.
Returns must be initiated within 14 days of receiving your order.
Certain items, such as opened or used skincare products, are non-returnable for hygiene and safety reasons.
Process for Returns:
To initiate a return, contact us at bespokeaesthetics@outlook.com with your order number and reason for return.
If eligible, we will provide instructions on how to return the product.
Return shipping costs are the responsibility of the customer unless the return is due to a fault on our part (e.g., incorrect or damaged item).
Refund Policy:
Refunds will be issued to the original payment method once the returned item is received and inspected.
Please allow 5-10 business days for the refund to process.
Shipping costs are non-refundable unless the return is due to our error.
Damaged or Faulty Products:
If your product arrives damaged or faulty, contact us within 48 hours of delivery at bespokeaesthetics@outlook.com with photos and a description of the issue. We will provide a replacement or refund where appropriate.
4. Product Usage and Liability
All products sold by Bespoke Aesthetics are for personal use only. Please read and follow the instructions provided on the product packaging.
We are not responsible for adverse reactions resulting from improper use of products or failure to follow usage guidelines.
Consult with a qualified professional or patch test before using any new skincare product, especially if you have known allergies or sensitive skin.
5. International Shipping
For international orders:
Customers are responsible for any customs duties, taxes, or fees that may apply.
Delivery times may vary depending on customs processing in your region.
6. Modifications to the Policy
We reserve the right to update or modify this Delivery & Returns Policy at any time. Changes will take effect immediately upon posting the updated policy on our website. It is your responsibility to review this policy periodically for updates.
7. Contact Information
For any questions or concerns regarding this Delivery & Returns Policy, please contact us at:
Bespoke Aesthetics
bespokeaesthetics@outlook.com