Terms of Service
Effective Date: 1st January 2024
Last Updated: 30th October 2024
Welcome to Bespoke Aesthetics. These Terms of Service ("Terms") govern your access to and use of our website, services, and treatments (collectively, the "Services"). By accessing or using our Services, you agree to these Terms. If you do not agree, you must not use our Services.
1. Company Information
Bespoke Aesthetics (referred to as "Bespoke Aesthetics," "we," "us," or "our") is a UK-based medical aesthetics clinic offering a range of cosmetic and aesthetic treatments.
Our website is www.bespoke-aesthetics.uk. You can contact us at:
Bespoke Aesthetics
bespokeaesthetics@outlook.com
2. Services Offered
Bespoke Aesthetics provides medical aesthetics services, including but not limited to:
Anti-wrinkle treatments
Prescription Skin Care
Dermal fillers
Skin rejuvenation procedures
Chemical peels
Consultation services for customised treatment plans
Please note that all treatments are subject to a consultation and professional assessment to ensure suitability for the client.
3. Eligibility
To use our Services or undergo treatments, you must:
Be at least 18 years old;
Provide accurate and complete medical history during consultations;
Comply with pre- and post-treatment instructions provided by our professionals;
Use the Services in compliance with these Terms and applicable laws.
We reserve the right to refuse treatment if you are deemed unsuitable based on medical assessment or professional judgment.
4. Use of Services
By accessing our Services, you agree to the following:
You will not use the Services for any illegal, unauthorized, or harmful purposes;
You will provide truthful and accurate information during consultations;
You will respect our staff and other clients;
You will not record or share proprietary content, consultations, or procedures without our explicit written consent.
Bespoke Aesthetics reserves the right to refuse Services to anyone for any reason at any time.
5. Consultation and Consent
All clients are required to undergo an initial consultation before treatments. During the consultation:
A qualified practitioner will assess your medical history and suitability for the requested treatment.
You will receive detailed information about the treatment, potential risks, side effects, and aftercare.
You must provide informed consent before proceeding with any treatment.
Failure to disclose accurate medical information may result in cancellation or termination of Services.
6. Payments and Pricing
Treatment costs will be communicated during consultations or as listed on our website. By agreeing to receive treatment, you accept the price quoted.
Payment Terms:
Full payment is required at the time of booking or on the day of treatment unless otherwise agreed.
Payments are accepted via credit/debit cards, bank transfers, or other methods specified.
Refund Policy:
Refunds will not be issued for completed treatments.
If a treatment cannot be completed due to medical reasons, a partial refund or credit may be offered at our discretion.
7. Cancellations and Rescheduling
Cancellations:
You may cancel your appointment by contacting us at least 48 hours in advance. Late cancellations may incur a fee.
If you fail to attend a booked appointment without notice, we reserve the right to charge a no-show fee.
Rescheduling:
Appointments may be rescheduled by providing at least 24 hours’ notice.
8. Medical Disclaimer
All treatments are performed by qualified practitioners who follow strict medical and safety guidelines.
Results may vary based on individual factors such as skin type, health, and lifestyle.
We do not guarantee specific outcomes.
Certain treatments may require follow-up sessions for optimal results.
Bespoke Aesthetics is not liable for adverse effects resulting from failure to follow pre- or post-treatment instructions.
9. Intellectual Property Rights
All materials, content, and branding provided by Bespoke Aesthetics, including written, visual, and digital assets, are the intellectual property of Bespoke Aesthetics.
You may not copy, reproduce, distribute, or use any content without explicit written permission.
10. Confidentiality and Data Protection
Bespoke Aesthetics is committed to maintaining your privacy. Any personal or medical data you provide will be stored securely and used in accordance with our Privacy Policy.
For inquiries related to your personal data, please contact us at bespokeaesthetics@outlook.com
11. Limitation of Liability
To the fullest extent permitted by law:
Bespoke Aesthetics is not liable for indirect, incidental, or consequential damages arising from your use of our Services.
Our total liability for any claims related to Services is limited to the amount paid for the specific treatment in question.
12. Client Responsibilities
You are responsible for:
Providing accurate medical history and information during consultations;
Adhering to all pre- and post-treatment care guidelines;
Informing us promptly of any changes to your medical condition or medications.
Failure to meet these responsibilities may result in cancellation of Services without refund.
13. Force Majeure
Bespoke Aesthetics is not liable for delays or failures in providing Services due to circumstances beyond our control, including but not limited to natural disasters, pandemics, or government restrictions.
14. Termination
We reserve the right to terminate or refuse Services at any time, particularly in cases of non-compliance with these Terms or inappropriate behavior toward our staff.
15. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the UK courts.
16. Changes to the Terms of Service
We may update these Terms periodically. Any updates will be posted on our website with the revised "Last Updated" date. Continued use of the Services after updates indicates your acceptance of the revised Terms.
17. Contact Information
If you have questions or concerns about these Terms, please contact us at:
Bespoke Aesthetics
bespokeaesthetics@outlook.com